Step 2: Acknowledge Shipping Label Terms of Use

IMPORTANT: Print and complete the Service Request Form and put it in the package with your handpieces.

• 1. Keep a copy of your tracking number.
  • True Spin Dental does not take responsibility for the package until it is received in our office. Keep the tracking number until you hear that we received the package.
• 2. Do not send your handpieces in a paper envelope of any kind!
  • Your handpieces will not make it to our office if sent in any kind of paper envelope, big or small. We cannot take responsibility for handpieces sent in paper envelopes. Please send the handpieces in a small box or a bubble mailer. Make sure the small box or bubble mailer is well sealed. We are not responsible for shipments with lost contents due to being improperly secured.
• 3. Generate a new shipping label for each shipment. 
  • If a label is used twice, it may not make it to our office. Again, we cannot take responsibility for a package that is delayed or lost due to use of a duplicate shipping label.
• 4. True Spin Dental should receive your package within 3-5 business days.
  • You can use the tracking information on USPS's website to track your package and confirm delivery. If you need a quicker turnaround, please send your handpieces by an alternative method.