Please see our new Terms and Conditions below (effective as of January 1, 2020).
By placing an order with True Spin Dental, the customer shall constitute acceptance of and agreement to all of the terms and conditions contained below.
As used herein, “Customer” means the party who submits a Purchase Order, which is confirmed by the Confirmation and made subject to the terms and conditions of the Confirmation, “Seller” means True Spin Dental LLC, and “Purchase Order” means the purchase order, electronic order or any other order submitted by Customer.
Liability and Indemnification
Seller’s liability to Customer on any claim of any kind, including negligence, with respect to the product, shall in no case exceed the purchase price of the product or any part thereof which gives rise to the claim. In no event shall Seller be liable to Customer for any special, indirect, incidental, or consequential damages, even if informed of the possibility of these damages and notwithstanding the failure of the essential purpose of any limited remedy, arising out of, or as a result of, the sale, delivery, non-delivery, servicing, use or loss of the product or any part thereof, or for any charges or expenses of any nature incurred related thereto.
To the maximum extent allowed by law, Customer shall indemnify, defend, and hold harmless Seller and its subsidiaries, affiliates and agents, and their respective employees, officers, directors and shareholders (collectively, “Indemnities”) from and against all sums, costs, liabilities, losses, obligations, suits, actions, damages, penalties, fines, interest and other expenses (including investigation expenses and attorneys’ fees) that an Indemnitee may incur or be obligated to pay arising out of, or as a result of, (i) Customer’s negligence or willful misconduct, (ii) use, ownership, modification, maintenance, transfer, transportation, or disposal of the Product; or (iii) Customer’s violation or alleged violation of any federal, state, county or local laws or regulation, including the laws and regulations governing product safety, labeling, packaging and labor practices. Customer hereby waives and releases Seller from all rights of contribution or indemnity to which it may otherwise be entitled.
Shipping and Delivery
Seller will ship all orders placed before 2 PM Central on the same day. Seller will ship orders placed after 2 PM Central on the following day unless Seller notified Customer otherwise. Seller uses USPS as the primary shipping method. Seller charges shipping costs based on the shipping class selected by Customer in the Purchase Order. Seller charges no further fees on shipping or handling.
Seller will notify Customer if an item is not in stock at the time of sale. If an item is out of stock, Customer can choose if he or she wants a refund, or to wait for the backordered item to come into stock. Seller will ship the backordered item when it becomes available at no extra shipping cost.
STANDARD – 3 TO 5 BUSINESS DAYS (Free for orders $50 and over)
The standard and free shipping is USPS First Class Mail. Seller will provide Customer with tracking information.
EXPEDITED – 2 TO 3 BUSINESS DAYS
For $7 shipping cost, Customer can choose the expedited USPS Priority Mail option. Seller will provide Customer with tracking information.
EXPRESS – 1 TO 2 BUSINESS DAYS (Free for orders $500 and over)
For $15 shipping cost, Customer can choose the express FedEx Express 2nd Day option. Seller will provide Customer with tracking information.
For $35 shipping cost, Customer can choose the UPS Next Day Mail option. Seller will provide Customer with tracking information.
Seller accepts all international orders. International orders are subject to a $35 USD shipping cost. Seller need payment to clear before Seller will ship the item(s).
Seller sends international orders via USPS Express mail unless otherwise notified. Customer is responsible for all duties and import taxes. Shipments refused or returned due to unpaid taxes or duties are subject to a 10% restocking fee. Seller will refund the remaining balance after the restocking fee.
Returns and Replacements
Seller accepts items returned within 14 days of delivery at no charge. Customer can return items up to 30 days of delivery, but will pay a 10% restocking fee. Please contact Seller for return authorization before returning products.
Any service or labor rendered by Seller is not subject to a full refund. Seller will work with Customer to solve or fix any issues Customer has with Seller’s service.
Seller will not accept returns for:
- Items that show damage or abuse.
- Used turbines.
- New handpieces in an unsealed box.
- Special or customized orders.
Technical Advice or Assistance
Upon request, Seller in its sole discretion may furnish as an accommodation to Customer technical advice or assistance regarding the Product. Seller assumes no obligation or liability for the advice or assistance given or results obtained, which shall be at Customer’s sole risk.