True Spin Dental

Affordable and reliable dental handpiece repair experts.

Terms and Conditions

Please see our new Terms and Conditions below (effective as of February 29, 2024).

Acceptance

By creating an account, placing an order, creating a shipping label, accepting a package, and/or conducting a repair with True Spin Dental, LLC, the customer shall constitute acceptance of and agreement to all of the terms and conditions contained below.

Definitions

As used herein, “Customer” means the party who submits a Purchase Order, which is confirmed by the Confirmation and made subject to the terms and conditions of the Confirmation, “Seller” means True Spin Dental LLC, and “Purchase Order” means the purchase order, electronic order, repair order, or any other order submitted by Customer.

Liability and Indemnification

Seller’s liability to Customer on any claim of any kind, including negligence, with respect to the product, shall in no case exceed the purchase price of the product or any part thereof which gives rise to the claim. In no event shall Seller be liable to Customer for any special, indirect, incidental, or consequential damages, even if informed of the possibility of these damages and notwithstanding the failure of the essential purpose of any limited remedy, arising out of, or as a result of, the sale, delivery, non-delivery, servicing, use or loss of the product or any part thereof, or for any charges or expenses of any nature incurred related thereto.

To the maximum extent allowed by law, Customer shall indemnify, defend, and hold harmless Seller and its subsidiaries, affiliates and agents, and their respective employees, officers, directors and shareholders (collectively, “Indemnitees”) from and against all sums, costs, liabilities, losses, obligations, suits, actions, damages, penalties, fines, interest and other expenses (including investigation expenses and attorneys’ fees) that an Indemnitee OR INDEMNITEES may incur or be obligated to pay arising out of, or as a result of, (i) Customer’s negligence or willful misconduct, (ii) use, ownership, modification, maintenance, transfer, transportation, or disposal of the Product; or (iii) Customer’s violation or alleged violation of any federal, state, county or local laws or regulation, including the laws and regulations governing product safety, labeling, packaging and labor practices. Customer hereby waives and releases Seller and Indemnitees from all rights of contribution or indemnity to which it may otherwise be entitled.

If there is a need when indemnity arises, Customer agrees to the following process:

  1. Notification: Customer notifies Seller about the claim. Customer should provide Seller notice of the claim verbally, and the full claim in writing. This notification should be timely and within thirty (30) days of any triggering event. The written claim should include all evidence and documentation supporting the claim, including the details of the event, the extent of the loss, and expenses incurred.
  2. Review of Claim: Seller will have thirty (30) days to review the claim to determine whether the triggering event falls within the scope of indemnification as outlined in these Terms and Conditions.
  3. Negotiation: Seller and Customer may engage in negotiations to reach an agreement on the validity of the claim and the amount of indemnification. This may involve discussions on the nature of the loss, the responsibility of each party or other parties beyond Customer and Seller, and applicable indemnification limits.
  4. Resolution: Once an agreement is reached, Seller and Customer will formalize the resolution through a written agreement that may include the amount of indemnification, payment method, and other relevant terms. This agreement must be signed by both parties before any payment will be remitted.
  5. Payment: The party providing indemnity makes the payment to the party seeking indemnification. If payment is not provided within fifteen (15) days of the resolution being signed, the resolution is null and void.

Importance of Using Properly Working Handpieces

All repair facilities and offices must confirm that handpieces are fully functional and in proper working condition before use on a patient. True Spin Dental makes no representations as to whether devices repaired with compatible non-OEM parts or OEM parts comply with international standards for dental handpieces and accessories. It is solely the handpiece user’s responsibility to confirm the handpiece is fully functional and in proper working condition before it is used on a patient. Seller takes no responsibility for the condition of handpieces once they leave our office in working order.

A handpiece user should:

  • Never have improper sterilization and/or cooling processes
  • Never run a handpiece at too low or too high air pressure
  • Never use a bur that is not fully inserted and locked (also called extending the bur)
  • Never use a handpiece that has a wobbling bur
  • Never use a handpiece that has a bur improperly locking or “walking out”
  • Never use a handpiece that is running too hot
  • Never use a handpiece that makes any strange or atypical noise
  • Never use a handpiece that shows these or any other warning signs of failure

It is solely the handpiece user’s responsibility to confirm the handpiece is fully functional and in proper working condition before it is used on a patient. Seller takes no responsibility for the condition of handpieces once they leave our office in working order.

Product Orders

Seller will do its best to ship all orders placed before 2 PM Central on the same day. Seller will ship orders placed after 2 PM Central on the following day unless Seller notified Customer otherwise. Seller may use USPS, FedEx, and/or UPS as the shipping method. Seller charges shipping costs based on the shipping class selected by Customer in the Purchase Order. Seller charges no further fees on shipping or handling.

Seller will notify Customer if an item is not in stock at the time of sale. If an item is out of stock, Customer can choose if he or she wants a refund, or to wait for the backordered item to come into stock. Seller will ship the backordered item when it becomes available at no extra shipping cost.

Orders placed by Customer through an email, phone call, and/or text message will incur a $5 service fee per order. To avoid this fee, customers are encouraged to place orders through the website store. If you cannot find a product you are looking for, contact Seller.

SELLER INSTALLATION OF PARTS PURCHASED

If Customer cannot complete a handpiece repair or install parts purchased from Seller, Customer can send the part purchased and handpiece for Seller to complete the installation. An installation service fee will be charged in the cases that the customer could not complete the repair on their own. Installation service fees can range from $35 to $65 per handpiece depending on the complexity of the repair, which is at Seller’s sole discretion.

Repairs

Using our Shipping Label (same terms as on Acknowledge Shipping Label Terms of Use page)

True Spin Dental is happy to provide a custom shipping label for your use for repairs. Before printing a shipping label, we ask that you read and agree to our Terms of Use for this service.

Print and complete the Service Request Form and put it in the package with your handpieces.

By using this service, Customer agrees to all Terms and Conditions on this webpage.

  • 1. Keep a copy of your tracking number.
    • True Spin Dental does not take responsibility for the package until it is received in our office. Keep the tracking number until you hear that we received the package.
  • 2. Do not send your handpieces in a paper envelope of any kind!
    • Your handpieces will not make it to our office if sent in any kind of paper envelope, big or small. We cannot take responsibility for handpieces sent in paper envelopes. Please send the handpieces in a small box or a bubble mailer. Make sure the small box or bubble mailer is well sealed. We are not responsible for shipments with lost contents due to being improperly secured.
  • 3. Generate a new shipping label for each shipment. 
    • If a label is used twice, it may not make it to our office. Again, we cannot take responsibility for a package that is delayed or lost due to use of a duplicate shipping label.
  • 4. True Spin Dental should receive your package within 3-5 business days.
    • You can use the tracking information on USPS’s website to track your package and confirm delivery. If you need a quicker turnaround, please send your handpieces by an alternative method.

Repair Service Process

Seller will conduct all repairs to the best of their ability. If a repair cannot be completed, Customer will be notified and a replacement option will be provided, if available. Customer has no obligation to accept the replacement.

Repairs are processed in the order received. If Customer wishes to rush the repair and skip the queue, Customer can request a rush service for $25 per handpiece fee.

If Customer does not explicitly indicate an estimate is needed before repair, Seller will proceed with the repair as required.

Payment is required in full for all repairs before completed repairs will be shipped back to Customer.

Shipping and Delivery

For both parts order shipping and repair shipping, Seller does not take responsibility for late delivery due to delays from the shipping service. Seller commits to adhering to the above shipping cutoff times, but cannot take responsibility if the shipper is delayed due to nature/weather, branch closures, or acts of God. Delivery times below are an estimate only. In the event that a shipping service does not meet their promised delivery timeline in the case of overnight deliveries only, Seller will do their best to recoup delivery fees from the shipping provider. However, Seller will not refund shipping fees that cannot be recouped from the shipping service due to reasons such as nature/weather, branch closures, or acts of God. If any shipping fees are recouped from the shipping provider, Seller will provide a store credit of the shipping cost to be used on a future order. Please note it can take a month or longer for the shipping provider to make a determination on if shipping costs will be refunded.

During peak delivery periods, generally from October 1 through December 31 each year, many shippers do not guarantee delivery times and will suspend their money back guarantees. During these times, Seller cannot offer any refund for shipping fees due to a shipping carrier’s service failure. Please see FedEx’s Website and UPS’s Website to see if the shipping providers are currently offering their money back guarantee or not. Seller can only work with Customer on a partial or full refund of shipping cost due to shipping carrier service failure if the money back guarantee is instated.

In the unlikely event that a package is entirely lost, please contact Seller directly and we will work with you to determine a solution.

PARTS ORDER SHIPPING

STANDARD – ESTIMATED 3 TO 5 BUSINESS DAYS
For $8 shipping cost on orders under $50, or for free on orders between $50 and $499.99, the standard shipping is USPS First Class Mail or FedEx Ground service at Seller’s discretion. Seller will provide Customer with tracking information.

EXPRESS – ESTIMATED 2 BUSINESS DAYS
For $10 shipping cost on orders under $500, or for free on orders $500 and over, Customer can choose the express FedEx 2nd Day Mail option. Seller will provide Customer with tracking information.

NEXT DAY
For $35 shipping cost, Customer can choose the next day FedEx Next Day Mail option. Seller will provide Customer with tracking information.

INTERNATIONAL SHIPPING
Seller accepts all international orders. Orders to Canada are subject to a $35 USD shipping cost. International orders outside of the US and Canada are subject to a $45 USD shipping cost. Seller needs payment to clear before Seller will ship the item(s).

Seller sends international orders to Canada via FedEx Ground mail and any other international orders via USPS unless otherwise notified. Customer is responsible for all duties and import taxes. Shipments refused or returned due to unpaid taxes or duties are subject to a 10% restocking fee. Seller will refund the remaining balance after the restocking fee.

REPAIR SHIPPING

Repairs by default ship for $8 for either USPS Priority Mail or FedEx Ground service. At Customer’s request, repairs can be shipped back via FedEx 2nd Day for $15, or Next Day via FedEx or UPS for $35.

Returns and Replacements

Seller accepts items returned from parts orders within 14 days of delivery at no charge, except for items marked as non-returnable below. The item(s) must be unused as confirmed by Seller at time of receiving the item. Customer can return items between 14 and 30 days after delivery, but will pay a 10% restocking fee. Please contact Seller for return authorization and an RMA number before returning products. Products returned without an RMA will be delayed in processing.

Any orders returned for non-warranty issues will be issued a store credit only. Product must be in-hand by the Seller before a store credit will be issued.

Return postage is the responsibility of the Customer. If Customer uses Seller’s prepaid shipping label, Seller may deduct the cost of shipping from the customer’s store credit.

NON-RETURNABLE ITEMS
Any service or labor rendered by Seller is not subject to a full refund. Seller will work with Customer to solve or fix any issues Customer has with Seller’s service.

Seller will neither accept returns, nor provide store credit, for:

  • Items that show damage or abuse.
  • Bearings.
  • Used turbines.
  • OEM products.
  • New handpieces in an unsealed box.
  • Special or customized orders.

SELLER INSTALLATION OF PARTS PURCHASED

If Customer cannot complete a handpiece repair or install parts purchased from Seller, Customer can send the part purchased and handpiece for Seller to complete the installation. An installation service fee will be charged in the cases that the customer could not complete the repair on their own. Installation service fees can range from $35 to $65 per handpiece depending on the complexity of the repair, which is at Seller’s sole discretion.

Warranties

REPAIR WARRANTIES

Seller offers a six-month warranty on all handpiece repairs completed in our office. Warranties only extend to the specific parts installed into the handpiece in our office. If a handpiece is sent under warranty but needs a different repair completed, or if a handpiece is determined to be outside of the six-month warranty period, Customer will receive an estimate for the completion of the repair.

PARTS WARRANTIES

Seller offers a six-month warranty on aftermarket or refurbished items only. Original Equipment Manufacturer (OEM) products, as designated with an OEM in the title of the product, receive no warranty, except in the case of a refurbished handpiece.

Contact us if you need to make a warranty claim. Seller will try to help troubleshoot the issue, if possible. If not, Seller may issue you an RMA number that you must include when the product is sent back for evaluation. Products sent back without an RMA will be delayed in processing.

Seller is proud to offer a wide variety of electric parts, but notes that these repairs can be tricky. Specific to aftermarket electric parts purchased only, if Customer does not purchase enough componentry to successfully complete an electric handpiece repair and it causes parts purchased to fail within the six month warranty timeframe, Seller will charge 50% cost of the parts previously purchased, 100% of all parts needed to adequately complete the repair, plus an installation service fee ranging between $35 and $65, at Seller’s discretion, depending on the complexity of the installation and repair. Seller does not take responsibility for repairs Customer completes, and encourages all customers to purchase adequate parts needed to successfully complete electric handpiece repairs.

Parts sent for warranty will need to be sent to the Seller on its own. If the part is installed into a handpiece, Customer will be responsible for removing the part with a warranty claim before sending it back to the Seller. If the Customer wants the part to be installed into a handpiece, the Customer will be charged an installation service fee per handpiece. Installation fees range between $35 and $65 per handpiece, depending on the complexity of the repair, and is at Seller’s discretion Purchasing of parts from the Seller does not include any labor or installation costs.

Seller will evaluate the product in question in the Seller’s office before a warranty replacement will be issued. This evaluation process could take up to a week before Seller makes a warranty determination. If it is determined that the product is not defective, no warranty will be issued and the part will be returned to the customer in the condition received.

Warranty parts will be sent back to Customer using USPS’s First Class Mail service, estimated at 3-5 business days delivery time. If Customer needs the part back sooner, the Customer needs to provide their own shipping label.

Technical Advice or Assistance

Upon request, Seller in its sole discretion may furnish as an accommodation to Customer technical advice or assistance regarding the Product. Seller assumes no obligation or liability for the advice or assistance given or results obtained, which shall be at Customer’s sole risk.